Services

Help Desk Technician / Managed Services Help Desk

Boca Raton, FL

Job Description:

Seeking Tier 2 Cloud Technicians to join Managed Services Help Desk!

The Service Delivery Technician will provide end user Managed Services and Help Desk support for daily operations of the Services organization ensuring success of Champion Solutions Group’s growing portfolio of services. The Service Delivery Technician will assist with Managed Services remote monitoring and management (RMM) toolsets, ticketing systems, and will ensure all tools are online and functioning. This position will include, but not be limited to:

  • Assisting with client on-boarding, reporting, back-office administration, pre and post sales support, and off-boarding.
  • Utilizing our remote monitoring and management toolsets, ensures alerts and tickets are handled according to the operational procedures and practices set forth by the department.
  • Ensuring communication with clients and helps drives the overall end-to-end resolution of incidents.

The Service Delivery Technician reports to the Service Delivery Manager and provides daily, weekly, and monthly updates on the operations of our clients. This position involves interfacing with clients through electronic means as well as participating in meetings.

Must be willing to work first, second, or third shift depending on need.

Champion Solutions Group is an independent, multi-vendor IT Solutions Provider with over 40 years in the marketplace delivering world-class infrastructure solutions to enterprise level companies. Our team is comprised of professionals who are passionate about the IT industry and dedicated to work as a team.

Apply Here

Microsoft Cloud Engineer

Boca Raton, FL

Experienced Microsoft Cloud Engineer needed to join Champion Solutions Group’s Professional Services division.

The Microsoft Cloud Engineer provides Subject Matter Expertise for cloud technologies during implementation and escalation support to clients either remotely or onsite. This role is to ensure industry best practices and methodologies are applied to the design and implementation of customer environments as it relates to Microsoft technologies. This is a full-time position involving contact with external customers from a technical consulting and implementation perspective.

Candidates must be self-motivated, multi-tasking, proactive individuals who are able to manage and execute projects within deadlines while building professional relationships with clients and vendors.

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Microsoft Cloud Solutions Architect

Boca Raton, FL

Job Description:

Experienced Solutions Architect focusing on Microsoft Cloud solutions needed to join Champion Solutions Group’s Professional Services division.

Seeking an experienced Solutions Architect with strong strategic, technical/architecting design and presales orchestrating skills to join Champion’s growing Microsoft Services practice. This individual will be responsible to work with clients from ‘C’ level to System Administrative l evels with a focus on Microsoft’s cloud solutions. Hands-on experience in on-premise, hybrid, and cloud solutions required. Deep knowledge and experience of Azure is required.

Responsibilities:

Solutions Architects are the technical leaders responsible for understanding business goals while providing architecting, designing, and an occasional delivery expertise utilizing Microsoft’s cloud platforms. SAs provide the roadmaps required for organizations to achieve digital excellence.

  • Provide clients with the ability to understand and capitalize on cloud delivery models.
  • Co-create, accelerate, and deliver a digital transformational roadmap built on knowledge, experience, and passion that assists clients achieve business goals.
  • Assist clients with the ability to understand complex strategic, technical, and cultural requirements and offer solutions utilizing Microsoft technology. Provide the knowledge required for the client to maintain ownership of the solutions proposed.
  • Help drive solutions by utilizing Azure data solutions.
  • Create content for the recommended solutions and understand the implications of delivery and support, aid on an as needed basis to support the recommended Microsoft solutions.
  • Provide crisp documentation and deliverables to support the above requirements.

Champion Solutions Group is an independent, multi-vendor IT Solutions Provider with more than 40 years in the marketplace delivering world-class infrastructure solutions to enterprise level companies. Our team is comprised of professionals who are passionate about the IT industry and dedicated to work as a team.

Apply Here