Important News Regarding the New Office 365 – Microsoft Update


We just received this update from Microsoft regarding the installation of the new Microsoft Office365 and wanted to pass it along to our Office 365 Community as quickly as possible. Please take a look and let us know if you have any questions:

The Service Upgrade for existing customers to the New Office 365 platform has been marketed by Microsoft as a non-disruptive update. However, as mentioned at the recent Cloud Champ Summits, over the past month we’ve been hearing from partners/customers that in some cases, the update has required the reconfiguration of EVERY users Outlook profile which can be a cumbersome process. MS Online support has finally pinpointed the problem to incorrect Autodiscover settings in the public and/or internal DNS settings of the affected customers. Following is an article describing how to test if autodiscover is configured correctly for each of your domains. We recommend testing each of your autodiscover domains prior to their upgrade to ensure a successful upgrade occurs and that each of your user’s Outlook profiles automatically connect post upgrade.

Because MS Support has identified the problem, they have assured us that going forward customers will no longer be upgraded if they have incorrect autodiscover settings. We still recommend taking the above measures as you will have to make these changes regardless (only if autodiscover is misconfigured).

Also we want to make sure that your client version is supported and running the latest update. The easiest way to accomplish this is by running Windows Update. The following clients are currently supported.

  • Outlook 2013
  • Outlook 2010 SP1 with November 2012 Cumulative Update
  • Outlook 2007 SP3 with November 2012 Cumulative Update
  • Entourage 2008 for Mac, Web Services Edition
  • Outlook for Mac 2011

Here’s another issue that you need to know about: When Exchange Online gets updated to the new platform, FOPE is not immediately updated to the new gateway platform: EOP (Exchange Online Protection). In some cases, your FOPE is not upgraded to EOP until a month after your Exchange Online upgrade. Everything SHOULD work as before during this “In between” phase, however the customer/partner will no longer have easy access to their FOPE settings.

A few FOPE related links are up on the community, check here: and below are linked:

A few more things:

Some are asking why autodiscover needs to be corrected if it was working before. We have heard that some customers were directed by support to change the autodiscover record at some time in the past to correct some other issue. That was supposed to be temporary but many left it… And some customers/partners have not used autodiscover and set the Outlook settings manually.

A potential fix is running a repair on the email account in the Mail Account Settings, rather than having to reconfigure the entire profile. This prompts the user to enter their password and then Autodiscover seems to connect and the problem gets resolved. Once Outlook is opened again, the user gets prompted one more time for the password and all is well. This way a new OST is not created.

If you have any questions about any of this, please don’t hesitate to contact us so we can help guide you through it.

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Erick Bacallao joined Champion Solutions Group in 2015 after a career of Software Development in Cuba at the National Cancer Care Institute of Cuba, followed by moving to the States with allAware.


Champion acquired allAware and its properties and Erick has utilized his extensive background and expertise in IT and Software Development to rise to VP of Product Development in less than 5 years. During this time, Erick has been involved with key projects that led to the launch of numerous products including CSP Boss, Inscape platform and 365 Productivity Insights.


Erick has a Bachelor of Science in Computer Science from the University of Havana. He won Gold Medals for Programming from the Ministry of Education in Cuba, and he is certainly still a Gold Medalist for Champion!


As President and CEO, Chris is responsible for the development of key strategic alliances and solution portfolio. He leads Champion’s go-to market and execution strategies for integrated offerings in the cloud, in security, and in digital infrastructure, always focusing on improving the customer experience and driving transformative business outcomes.


He also aligns key partner initiatives with company strategy and oversees corporate marketing and messaging to gain mindshare with customers and partners. It’s his vision and innovativeness that have catapulted Champion up the ranks to become a $100M+ organization—and one of the most respected solution providers in the industry.


Over the past two decades, Chris has also focused on mergers and acquisitions, as well as innovative product development. He is the original founder and an active member on the Board of Managed Maintenance, Inc., a SAAS provider and consulting firm that utilizes their award-winning One-View Portal to help the IT Channel and its customers manage their IT Maintenance.


Chris is also the original founder and chief strategist behind one of the original storage cloud providers, Storage Access / BluePoint. During the course of a few short years, he had raised $20M and took that company public on the Toronto Stock Exchange. It has since been acquired by Pomeroy.


In 2012, Chris led the acquisition of MessageOps and continued the product development and worldwide launch of its premier SAAS, 365 Command. Built on Microsoft Azure, 365 Command is currently managing over 1 million seats of Microsoft’s Office 365. After achieving this phenomenal milestone, 365 Command and other MessageOps O365 utilities were sold to Kaseya.


Over the past 35 years, Chris as worked tirelessly to not only advance his own career, but those of his employees. In addition to leading a $100M organization, Chris can also be found sitting with sales teams, cold calling and coaching, and validating why Champion has been listed on Best Places to Work by both South Florida Business Journal and Computerworld.

Ultimately, the success garnered by Champion Solutions Group, its associated companies, and their employees is due in large part to the leadership of its President and CEO. Perhaps the most fitting award Chris has earned is South Florida Business Journal’s 2013 Ultimate CEO Award.